{"id":41430,"date":"2021-06-24T10:21:10","date_gmt":"2021-06-24T02:21:10","guid":{"rendered":"https:\/\/www.growthhk.cn\/?p=41430"},"modified":"2021-06-24T10:21:12","modified_gmt":"2021-06-24T02:21:12","slug":"%e5%88%98%e4%b9%90%ef%bc%9a%e3%80%8a%e8%ae%a2%e9%98%85%e8%90%a5%e9%94%80%e3%80%8b%e7%ac%ac7%e3%80%818%e3%80%819%e7%ab%a0%e8%af%91%e6%96%87%ef%bd%9cto-b-cgo","status":"publish","type":"post","link":"https:\/\/www.growthhk.cn\/cgo\/market\/41430.html","title":{"rendered":"\u5218\u4e50\uff1a\u300a\u8ba2\u9605\u8425\u9500\u300b\u7b2c7\u30018\u30019\u7ae0\u8bd1\u6587\uff5cTo B CGO"},"content":{"rendered":"\n

\u56fd\u5185B2B\u8425\u9500\u8d44\u6599\u5c11\u4e4b\u53c8\u5c11\uff0c\u56fd\u5916\u7684\u8d44\u6599\u53c8\u5f88\u5c11\u4f20\u5165\u56fd\u5185\u3002\u56e0\u6b64To B CGO<\/a><\/span>\u51b3\u5b9a\u5c06\u56fd\u5916\u4f18\u79c0\u7684B2B\u8425\u9500\u8d44\u6599\u3001\u4e66\u7c4d\u7ffb\u8bd1\u6210\u4e2d\u6587\uff0c\u5206\u7bc7\u5e45\u53d1\u5e03\u51fa\u6765\uff0c\u4ee5\u4fbf\u4f9b\u56fd\u5185To B\u5e02\u573a\u4eba\u5b66\u4e60\u4e0e\u63a2\u8ba8\u3002<\/p>\n\n\n\n

\u6211\u4eec\u73b0\u5728\u5df2\u7ecf\u670915\u4e2a\u5c0f\u4f19\u4f34\u5566~\u4ed6\u4eec\u6765\u81ea\u56fd\u5185\u77e5\u540d\u4f01\u4e1a\uff0c\u82f1\u6587\u6c34\u5e73\u90fd\u5de8\u597d\uff01\u6b63\u662f\u4ed6\u4eec\u7684\u8f9b\u52b3\u4ed8\u51fa\u624d\u6709\u4e86\u5927\u5bb6\u6240\u89c1\u5230\u7684\u4e00\u624b\u5916\u6587\u5e72\u8d27\u3002<\/p>\n\n\n\n

\u76ee\u524d\u6211\u4eec\u7ffb\u8bd1\u7684\u662f\u300a\u8ba2\u9605\u8425\u9500\u300b\u7b2c7\u30018\u30019\u7ae0\uff0c\u4f5c\u8005\u662fAnne H.Janzer\u3002<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

\u672c\u7bc7\u8bd1\u8005\uff1a\u5218\u4e50\u00a0\u91d1\u667a\u7ef4\u79d1\u6280\u00a0\u5e02\u573a\u7ecf\u7406<\/p>\n\n\n\n

ORCHESTRATE EARLY SUCCESS<\/strong><\/h2>\n\n\n\n

\u7cbe\u5fc3\u7b56\u5212\u65e9\u671f\u6210\u529f<\/h2>\n\n\n\n

THE HIGH-END dining business is built on repeat customers and customer referrals. A pricey restaurant cannot succeed unless its customers think that the food and overall experience were worth the investment. <\/p>\n\n\n\n

\u9ad8\u7aef\u9910\u996e\u4e1a\u52a1\u662f\u5efa\u7acb\u5728\u56de\u5934\u5ba2\u548c\u5ba2\u6237\u63a8\u8350\u4e0a\u7684\u3002\u5982\u679c\u987e\u5ba2\u89c9\u5f97\u98df\u7269\u548c\u7528\u9910\u6574\u4f53\u4f53\u9a8c\u7269\u6709\u6240\u503c\uff0c\u90a3\u8fd9\u4e2a\u9ad8\u6863\u9910\u5385\u624d\u53ef\u80fd\u6210\u529f\u3002<\/p>\n\n\n\n

Few restaurants in America have the cachet of The French Laundry in Yountville, California. It boasts three Michelin stars and measures its wait list in months. <\/p>\n\n\n\n

\u5728\u7f8e\u56fd\uff0c\u5f88\u5c11\u6709\u9910\u9986\u50cf\u52a0\u5dde\u626c\u7279\u7ef4\u5c14\uff08Yountville, California\uff09\u7684\u201c\u6cd5\u56fd\u6d17\u8863\u623f\u201d\u8fd9\u6837\u6709\u540d\u6c14\uff0c\u5b83\u62e5\u6709\u7c73\u5176\u6797\u4e09\u661f\u8bc4\u7ea7\uff0c\u5e76\u9700\u63d0\u524d\u6570\u6708\u9884\u7ea6\u5c31\u9910\u3002<\/p>\n\n\n\n

\u6cd5\u56fd\u6d17\u8863\u623f\u5b98\u7f51\uff1ahttps:\/\/www.thomaskeller.com\/tfl<\/p>\n\n\n\n

The French Laundry\u662f\u6e7e\u533a\u7c73\u5176\u6797\u4e2d\u7684\u5143\u8001\u7ea7\u5b58\u5728\uff0c\u4ece2007\u5e74\u5f00\u59cb\u62ff\u5230\u4e09\u661f\u5c31\u4e00\u76f4\u8749\u8054\u81f3\u4eca <\/p>\n\n\n\n

Once you walk in the door for your long-awaited reservation, you have committed to the fixed price menu (or prix fixe , since it\u2019s The French Laundry). What does the staff of this famous, \u201cimpress your friends by saying you\u2019ve eaten there\u201d restaurant do? They hand you a tiny appetizer that looks like an ice cream cone, made with smoked salmon and cr\u00e8me fra\u00eeche in a delicate wafer.<\/p>\n\n\n\n

\u5f53\u4f60\u5728\u7ecf\u5386\u6f2b\u957f\u7b49\u5f85\u540e\u8d70\u8fdb\u8fd9\u5bb6\u9910\u9986\uff0c\u4f60\u5c31\u5df2\u7ecf\u627f\u8bfa\u63a5\u53d7\u9910\u9986\u7684\u5b9a\u4ef7\u5957\u9910\uff08\u8c01\u8ba9\u8fd9\u662f\u201c\u6cd5\u56fd\u6d17\u8863\u623f\u201d\u5462\uff09\u3002\u8fd9\u5bb6\u8457\u540d\u7684\u9910\u5385\u7684\u5de5\u4f5c\u4eba\u5458\u7a76\u7adf\u505a\u4e86\u4ec0\u4e48\uff0c\u80fd\u8ba9\u4f60\u6253\u5361\u201c\u6cd5\u56fd\u6d17\u8863\u623f\u201d\u4fbf\u53ef\u5237\u7206\u670b\u53cb\u5708\u5462\uff1f\u4ed6\u4eec\u4f1a\u5448\u4e0a\u4e00\u9053\u7cbe\u81f4\u7684\u5f00\u80c3\u83dc\u8fce\u63a5\u4f60\u7684\u5230\u6765\uff0c\u8fd9\u9053\u83dc\u770b\u8d77\u6765\u50cf\u8106\u76ae\u751c\u7b52\uff0c\u5b9e\u9645\u4e0a\u662f\u7528\u70df\u718f\u4e09\u6587\u9c7c\u548c\u9178\u5976\u6cb9\u5377\u5728\u8584\u8106\u91cc\u505a\u6210\u3002<\/p>\n\n\n\n

I haven\u2019t been to The French Laundry (yet , that is\u2014I am an optimist) but I have heard the chef, Thomas Keller, discuss the role of his famous salmon cone. He calls it one of the most important parts of the meal. The unexpected and whimsical appetizer serves two functions: <\/p>\n\n\n\n

1. The gesture welcomes those diners who may feel intimidated about entering this well-known dining mecca. What better way to break the ice than to give someone a treat that looks like an ice cream cone? <\/p>\n\n\n\n

2. The appetizer launches the dining experience with familiar reference points. As Keller says, it tastes like something people have experienced before (salmon and sour cream), so they tend to like it.<\/p>\n\n\n\n

\u6211\u8fd8\u6ca1\u53bb\u8fc7\u6cd5\u56fd\u6d17\u8863\u623f\uff08\u4f46\u6211\u662f\u4e2a\u4e50\u89c2\u4e3b\u4e49\u8005\uff09\uff0c\u4f46\u6211\u66fe\u542c\u8fc7\u53a8\u5e08\u6258\u9a6c\u65af\u00b7\u51ef\u52d2\uff08Thomas Keller\uff09\u8c08\u8bba\u4ed6\u8457\u540d\u7684\u4e09\u6587\u9c7c\u5377\u7b52\u6240\u8d77\u5230\u7684\u4f5c\u7528\u3002\u4ed6\u79f0\u5b83\u4e3a\u4e00\u9910\u6700\u91cd\u8981\u7684\u90e8\u5206\u4e4b\u4e00\u3002<\/p>\n\n\n\n

\u8fd9\u9053\u610f\u6599\u4e4b\u5916\u3001\u5f02\u60f3\u5929\u5f00\u7684\u5f00\u80c3\u83dc\u6709\u4e24\u4e2a\u4f5c\u7528\uff1a<\/p>\n\n\n\n

1.\u5411\u90a3\u4e9b\u56e0\u4e3a\u8fdb\u5165\u8fd9\u4e2a\u8457\u540d\u7684\u9910\u996e\u5723\u5730\u800c\u611f\u5230\u602f\u573a\u7684\u98df\u5ba2\u8868\u793a\u6b22\u8fce\u3002\u8fd8\u6709\u4ec0\u4e48\u6bd4\u7528\u770b\u8d77\u6765\u50cf\u8106\u76ae\u751c\u7b52\u7684\u4e1c\u897f\u62db\u5f85\u98df\u5ba2\u66f4\u597d\u7684\u7834\u51b0\u65b9\u6cd5\u5462\uff1f<\/p>\n\n\n\n

2.\u7528\u98df\u5ba2\u611f\u5230\u719f\u6089\u7684\u5f00\u80c3\u83dc\u6765\u5f00\u542f\u7528\u9910\u4f53\u9a8c\u3002\u6b63\u5982\u51ef\u52d2\u6240\u8bf4\uff0c\u5b83\u7684\u5473\u9053\u5c31\u50cf\u98df\u5ba2\u4eec\u4ee5\u524d\u5403\u8fc7\u7684\u4e1c\u897f\uff08\u4e09\u6587\u9c7c\u548c\u9178\u5976\u6cb9\uff09\uff0c\u6240\u4ee5\u4ed6\u4eec\u5f80\u5f80\u5f88\u559c\u6b22\u5b83\u3002<\/p>\n\n\n\n

From a marketing perspective, this gesture is a customer launch plan rolled up neatly in a wafer: Establish the relationship through a friendly gesture and create the first experience of success. <\/p>\n\n\n\n

\u4ece\u5e02\u573a\u8425\u9500\u7684\u89d2\u5ea6\u6765\u770b\uff0c\u8fd9\u4e2a\u5f00\u80c3\u83dc\u662f\u4e00\u4e2a\u5377\u5728\u8584\u8106\u997c\u91cc\u7684\u5ba2\u6237\u542f\u52a8\u8ba1\u5212\uff1a\u901a\u8fc7\u4e00\u79cd\u53cb\u597d\u7684\u59ff\u6001\u6765\u4e0e\u5ba2\u6237\u5efa\u7acb\u5173\u7cfb\uff0c\u521b\u9020\u6210\u529f\u7684\u521d\u4f53\u9a8c\u3002<\/p>\n\n\n\n

Look for ways to implant similar early success with your own solutions.<\/p>\n\n\n\n

\u4f60\u53ef\u4ee5\u60f3\u529e\u6cd5\u7528\u81ea\u5df1\u7684\u65b9\u6848\u6765\u690d\u5165\u7c7b\u4f3c\u7684\u65e9\u671f\u6210\u529f\u3002<\/p>\n\n\n\n

USE VIDEOS TO ACCELERATE SUCCESS <\/h2>\n\n\n\n

\u5229\u7528\u89c6\u9891\u52a0\u901f\u6210\u529f<\/strong><\/h2>\n\n\n\n

If your solution isn\u2019t intuitive to use, marketing should make it as painless as possible for customers to get up to speed quickly. <\/p>\n\n\n\n

\u5982\u679c\u4f60\u7684\u89e3\u51b3\u65b9\u6848\u4e0d\u90a3\u4e48\u7b80\u5355\u6613\u61c2\uff0c\u90a3\u4e48\u8425\u9500\u90e8\u95e8\u5e94\u8be5\u8ba9\u5ba2\u6237\u5c3d\u53ef\u80fd\u8f7b\u677e\u3001\u5feb\u901f\u5730\u719f\u6089\u5b83\u3002<\/p>\n\n\n\n

Video can save the day. It\u2019s usually easier to show customers how to do something than it is to explain it. People can watch videos on their own schedules. Even for relatively easy-to-use solutions, video answers any lingering early questions quickly. <\/p>\n\n\n\n

\u89c6\u9891\u53ef\u4ee5\u5e2e\u4e0a\u5927\u5fd9\u3002\u5411\u5ba2\u6237\u5c55\u793a\u5982\u4f55\u505a\u8fd9\u4ef6\u4e8b\uff0c\u901a\u5e38\u6bd4\u5411\u4ed6\u4eec\u89e3\u91ca\u4e3a\u4ec0\u4e48\u505a\u8fd9\u4ef6\u4e8b\u8981\u66f4\u5bb9\u6613\u3002\u4eba\u4eec\u53ef\u4ee5\u6839\u636e\u81ea\u5df1\u7684\u65f6\u95f4\u5b89\u6392\u89c2\u770b\u89c6\u9891\u3002\u5373\u4f7f\u662f\u76f8\u5bf9\u7b80\u5355\u6613\u7528\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u89c6\u9891\u80fd\u89e3\u7b54\u6240\u6709\u65e0\u6cd5\u6446\u8131\u7684\u65e9\u671f\u95ee\u9898\u3002<\/p>\n\n\n\n

Zipcar has a series of short videos in which a Zipcar \u201cco-pilot\u201d talks people through the processes of getting a car, extending a reservation, fueling the vehicle, and returning it. None is longer than a couple of minutes, and they remove the mystery for new customers.<\/p>\n\n\n\n

Zipcar\u6709\u4e00\u7cfb\u5217\u77ed\u89c6\u9891\uff0c\u5176\u4e2dZipcar\u7684\u201c\u526f\u9a7e\u9a76\u201d\uff08co-pilot\uff09\u5411\u4eba\u4eec\u8bb2\u8ff0\u5982\u4f55\u627e\u8f66\u3001\u5ef6\u957f\u9884\u8ba2\u3001\u7ed9\u8f66\u8f86\u52a0\u6cb9\u548c\u8fd8\u8f66\u3002\u6bcf\u4e2a\u89c6\u9891\u90fd\u4e0d\u4f1a\u8d85\u8fc7\u4e24\u5206\u949f\uff0c\u5b83\u6d88\u9664\u4e86\u65b0\u5ba2\u6237\u5bf9Zipcar\u7684\u795e\u79d8\u611f\u3002<\/p>\n\n\n\n

Zipcar\u5b98\u7f51\uff1ahttps:\/\/www.zipcar.com\/<\/p>\n\n\n\n

EMBED GUIDANCE IN THE SOLUTION <\/h2>\n\n\n\n

\u5728\u89e3\u51b3\u65b9\u6848\u4e2d\u5d4c\u5165\u6307\u5bfc<\/strong><\/h2>\n\n\n\n

Even the simplest solutions have a learning curve. Your mission is to help customers navigate that curve quickly, reaching the point at which being a customer is easy and rewarding, rather than a difficult cognitive effort. <\/p>\n\n\n\n

\u5373\u4f7f\u662f\u6700\u7b80\u5355\u7684\u89e3\u51b3\u65b9\u6848\u4e5f\u6709\u5ba2\u6237\u5b66\u4e60\u66f2\u7ebf\u3002\u4f60\u7684\u4efb\u52a1\u662f\u5e2e\u52a9\u5ba2\u6237\u5feb\u901f\u5730\u901a\u8fc7\u8fd9\u6761\u66f2\u7ebf\uff0c\u8ba9\u5ba2\u6237\u53ef\u4ee5\u8f7b\u677e\u4e0a\u624b\uff0c\u5e76\u4f7f\u4ed6\u4eec\u52aa\u529b\u4fbf\u6709\u6240\u56de\u62a5\uff0c\u800c\u4e0d\u662f\u5728\u8ba4\u77e5\u4e0a\u5c31\u7ecf\u5386\u91cd\u91cd\u56f0\u96be\u3002<\/p>\n\n\n\n

If software is part of your solution, consider embedding online guides and pop-up help to direct people through the learning process. <\/p>\n\n\n\n

\u5982\u679c\u8f6f\u4ef6\u662f\u4f60\u7684\u89e3\u51b3\u65b9\u6848\u7684\u4e00\u90e8\u5206\uff0c\u53ef\u4ee5\u8003\u8651\u5d4c\u5165\u5728\u7ebf\u6307\u5357\u548c\u5f39\u51fa\u5f0f\u5e2e\u52a9\u6765\u5f15\u5bfc\u4eba\u4eec\u5b8c\u6210\u5b66\u4e60\u8fc7\u7a0b\u3002<\/p>\n\n\n\n

Slack is an enterprise messaging and collaboration program that has shifted perceptions about what \u201centerprise software\u201d looks like by focusing exclusively, even obsessively, on the user experience. From its earliest days, the people at Slack understood that rapid user success was key to its growth. What good is a collaboration tool if you\u2019re the only one in your team using it? <\/p>\n\n\n\n

Slack\u662f\u4e00\u4e2a\u4f01\u4e1a\u6d88\u606f\u4f20\u9012\u548c\u534f\u4f5c\u5e94\u7528\u7a0b\u5e8f\uff0c\u5b83\u901a\u8fc7\u4e13\u6ce8\u4e8e\uff0c\u751a\u81f3\u75f4\u8ff7\u4e8e\u63d0\u5347\u7528\u6237\u4f53\u9a8c\u7684\u65b9\u5f0f\uff0c\u6539\u53d8\u4e86\u4eba\u4eec\u5bf9\u201c\u4f01\u4e1a\u8f6f\u4ef6\u201d\u7684\u770b\u6cd5\u3002\u4ece\u6210\u7acb\u4e4b\u521d\uff0cSlack\u7684\u5458\u5de5\u5c31\u660e\u767d\uff0c\u5feb\u901f\u7684\u201c\u5ba2\u6237\u6210\u529f\u201d\u662f\u5176\u53d1\u5c55\u7684\u5173\u952e\u3002\u5982\u679c\u56e2\u961f\u91cc\u53ea\u6709\u4f60\u4e00\u4e2a\u4eba\u5728\u4f7f\u7528\u534f\u4f5c\u5de5\u5177\uff0c\u90a3\u4e48\u5b83\u7684\u597d\u5904\u4f53\u73b0\u5728\u54ea\u5462\uff1f<\/p>\n\n\n\n

Slack \u6ca1\u6709\u9500\u552e\u56e2\u961f\uff0c\u662f\u4e00\u4e2a\u8ffd\u6c42\u4ea7\u54c1\u8d28\u91cf\u7684geek\u5f0f\u7684\u516c\u53f8\u3002\u5bcc\u6709\u7ecf\u9a8c\u7684\u521b\u59cb\u56e2\u961f\u3002\u521b\u59cb\u4ebabutterfield\u66fe\u521b\u7acb\u8fc7Flickr\uff0c\u4e00\u4e2a\u56fe\u7247\u5206\u4eab\u7f51\u7ad9\uff0c\u540e\u88abyahoo3.5\u4ebf\u7f8e\u5143\u6536\u8d2d\u3002<\/p>\n\n\n\n

In an interview with Kara Swisher on the Re\/Code podcast, Slack CEO Stewart Butterfield said that customer success was the company\u2019s prime engineering objective: \u201cWe focused all of our effort on the new user experience, and I think that\u2019s what\u2019s made the difference.\u201d <\/p>\n\n\n\n

Slack\u9996\u5e2d\u6267\u884c\u5b98Stewart Butterfield\u5728Re\/Code\u64ad\u5ba2\u4e0a\u63a5\u53d7Kara Swisher\u91c7\u8bbf\u65f6\u8868\u793a\uff0c\u5ba2\u6237\u6210\u529f\u662f\u516c\u53f8\u7684\u9996\u8981\u5de5\u7a0b\u76ee\u6807\uff1a\u201c\u6211\u4eec\u5c06\u6240\u6709\u7cbe\u529b\u90fd\u96c6\u4e2d\u5728\u65b0\u7528\u6237\u7684\u4f7f\u7528\u4f53\u9a8c\u4e0a\uff0c\u6211\u8ba4\u4e3a\u8fd9\u624d\u662f\u6211\u4eec\u4e0e\u4f17\u4e0d\u540c\u7684\u5730\u65b9\u3002\u201d<\/p>\n\n\n\n

This focus carries all the way to the initial login. Instead of an ordinary email confirmation with instructions for logging on, the company sends first-time subscribers a \u201cmagic link\u201d to make the first login painless. A cheerful, automated Slackbot helps people with the next steps and offers context-appropriate options, advice, and encouragement.<\/p>\n\n\n\n

\u8fd9\u79cd\u5bf9\u7528\u6237\u4f53\u9a8c\u7684\u4e13\u6ce8\uff0c\u8d2f\u7a7f\u6574\u4e2a\u7528\u6237\u9996\u6b21\u767b\u5f55\u4f53\u9a8c\u3002\u4e0e\u666e\u901a\u7684\u5e26\u6709\u767b\u5f55\u8bf4\u660e\u7684\u7535\u5b50\u90ae\u4ef6\u786e\u8ba4\u4e0d\u540c\uff0cSlack\u5411\u9996\u6b21\u767b\u5f55\u7684\u7528\u6237\u53d1\u9001\u4e86\u4e00\u4e2a\u201c\u9b54\u672f\u94fe\u63a5\u201d\uff0c\u4f7f\u9996\u6b21\u767b\u5f55\u8f7b\u677e\u7b80\u5355\u3002\u4e00\u4e2a\u4ee4\u4eba\u6109\u5feb\u7684\u5168\u81ea\u52a8Slackbot\u5e2e\u52a9\u7528\u6237\u8fdb\u884c\u4e0b\u4e00\u6b65\u7684\u64cd\u4f5c\uff0c\u5e76\u63d0\u4f9b\u548c\u4e0a\u4e0b\u6587\u5339\u914d\u7684\u9009\u9879\u3001\u5efa\u8bae\u548c\u9f13\u52b1\u3002<\/p>\n\n\n\n

Don\u2019t go overboard with embedded help, though. Remember Clippy, the helpful paper clip in an earlier version of Microsoft Office? Poor Clippy inspired violent thoughts in Microsoft users worldwide. There\u2019s a fine line between offering assistance and intruding. Provide an easy way to opt out.\u00a0<\/p>\n\n\n\n

\u4e0d\u8fc7\uff0c\u4e0d\u8981\u8fc7\u5206\u4f9d\u8d56\u5d4c\u5165\u5f0f\u5e2e\u52a9\u3002\u8fd8\u8bb0\u5f97\u5927\u773c\u5939Clippy\u5417\u2014\u2014\u5fae\u8f6fOffice\u65e9\u671f\u7248\u672c\u4e2d\u63d0\u4f9b\u5e2e\u52a9\u7684\u56de\u5f62\u9488\u3002\u53ef\u601c\u7684\u5927\u773c\u5939\u5f15\u53d1\u4e86\u5168\u4e16\u754c\u8303\u56f4\u5185\u5fae\u8f6f\u7528\u6237\u7684\u6fc0\u70c8\u53cd\u54cd\u3002\u5176\u5b9e\uff0c\u5728\u63d0\u4f9b\u5e2e\u52a9\u548c\u4fb5\u6270\u7528\u6237\u4e4b\u95f4\u6709\u4e00\u4e2a\u5fae\u5999\u7684\u754c\u9650\u3002\u8981\u63d0\u4f9b\u4e00\u4e2a\u8ba9\u201c\u5e2e\u52a9\u201d\u4fbf\u6377\u9000\u51fa\u7684\u9009\u62e9\u3002<\/p>\n\n\n\n

\"\"
\u5fae\u8f6fOffice\u5927\u773c\u5939\uff0c\u56fe\u7247\u6765\u81ea\u7f51\u7edc<\/figcaption><\/figure><\/div>\n\n\n\n

You don\u2019t have to build a bot; you could embed tips and suggestions that show up the first few times someone logs on. Or, create a timed email campaign that sends weekly suggestions for the first few weeks after someone subscribes.<\/p>\n\n\n\n

\u4f60\u4e0d\u4e00\u5b9a\u8981\u6784\u5efa\u673a\u5668\u4eba\uff0c\u4f60\u53ef\u4ee5\u5728\u7528\u6237\u6700\u521d\u51e0\u6b21\u767b\u5f55\u65f6\u5d4c\u5165\u63d0\u793a\u548c\u5efa\u8bae\u3002\u6216\u8005\u521b\u5efa\u4e00\u4e2a\u5b9a\u65f6\u90ae\u4ef6\u8425\u9500\u6d3b\u52a8\uff0c\u5411\u8ba2\u9605\u7528\u6237\u5728\u6700\u521d\u7684\u51e0\u5468\u53d1\u9001\u6bcf\u5468\u5efa\u8bae\u3002<\/p>\n\n\n\n

GUIDE CUSTOMERS THROUGH CRITICAL MILESTONES\u00a0<\/h2>\n\n\n\n

\u6307\u5bfc\u5ba2\u6237\u5b8c\u6210\u5173\u952e\u91cc\u7a0b\u7891<\/strong><\/h2>\n\n\n\n

Once someone is signed up, early success campaigns often cross the line into customer success. So, consider this advice from customer success evangelist Lincoln Murphy, describing the three key steps of helping customers succeed at scale:\u00a01. Identify the good fit customers for your solution.\u00a02. Identify the desired outcomes for those customers.\u00a03. Orchestrate those outcomes. (To read more, visit Murphy\u2019s site at SixteenVentures.com or read his book Customer Success .)\u00a0<\/p>\n\n\n\n

\u4e00\u65e6\u6709\u4eba\u6ce8\u518c\u4e86\uff0c\u65e9\u671f\u6210\u529f\u7684\u8425\u9500\u6d3b\u52a8\u5f80\u5f80\u4e5f\u5c31\u8fdb\u5165\u5230\u4e86\u5ba2\u6237\u6210\u529f\u7684\u8303\u7574\u3002\u56e0\u6b64\uff0c\u53ef\u4ee5\u8003\u8651\u4e00\u4e0b\u5ba2\u6237\u6210\u529f\u5e03\u9053\u8005\u6797\u80af\u58a8\u83f2Lincoln Murphy\u7684\u5efa\u8bae\uff0c\u4ed6\u9610\u8ff0\u4e86\u5e2e\u52a9\u5b9e\u73b0\u89c4\u6a21\u5316\u5ba2\u6237\u6210\u529f\u7684\u4e09\u4e2a\u5173\u952e\u6b65\u9aa4\uff1a<\/p>\n\n\n\n